Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Sachgebietsleiterin
Heike Hempel
07901 Schleiz
Phone: 03661-46-2220
Fax: 03661-46-2212
Mail: ed.zierg-latipsoh@lepmeh.h
Pflegedienstleitung/QM Pflege
Annelie Berger
07901 Schleiz
Phone: 03663-467-73020
Fax: 03663-467-73022
Mail: ed.zielhcs-kinilk-hcabnrets@regreb.a
Patientenfürsprecher
Adelheid Knopf
07901 Schleiz
Phone: 03663-467-0
Fax: 03663-467-72012
Mail: ed.zielhcs-kinilk-hcabnrets@ofni
Patientenfürsprecher
Ilona Grüner
07901 Schleiz
Phone: 03663-467-0
Fax: 03663-467-72012
Mail: ed.zielhcs-kinilk-hcabnrets@ofni
Anonymous input options exist: Yes Website of the contact form info@sternbach-klinik-schleiz.de |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |