Sternbach-Klinik Schleiz GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Sachgebietsleiterin

Heike Hempel


07901 Schleiz

Phone: 03661-46-2220
Fax: 03661-46-2212
Mail: ed.zierg-latipsoh@lepmeh.h

Pflegedienstleitung/QM Pflege

Annelie Berger


07901 Schleiz

Phone: 03663-467-73020
Fax: 03663-467-73022
Mail: ed.zielhcs-kinilk-hcabnrets@regreb.a

Advocates

Patientenfürsprecher

Adelheid Knopf


07901 Schleiz

Phone: 03663-467-0
Fax: 03663-467-72012
Mail: ed.zielhcs-kinilk-hcabnrets@ofni

Patientenfürsprecher

Ilona Grüner


07901 Schleiz

Phone: 03663-467-0
Fax: 03663-467-72012
Mail: ed.zielhcs-kinilk-hcabnrets@ofni

Anonymous input options exist: Yes
Website of the contact form

info@sternbach-klinik-schleiz.de

Patient surveys were conducted: Yes
Referral surveys were conducted: No