Kreiskrankenhaus Freiberg - Standort Mittweida

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung Beschwerdemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Beauftragte für Öffentlichkeitsarbeit

Ines Schreiber

Phone: 03727-99-1418
Mail: ed.hbmgkml@rebierhcs.seni

Advocates

Patientenfürsprecher

Bodo Ceranski

Phone: 03727-99-1216
Mail: ed.hbmgkml@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes