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Vinzentius-Krankenhaus Landau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Advocates

Margit Seibert

Patientenfürsprecherin

Phone: 06341 -61844-
Mail: ed.suitnezniv@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

fortlaufend
Referral surveys were conducted: Yes

3 jährig