Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andreas Schroeder
Klinikdirektor
Phone:
02831
-390-1002
Fax: 02831-390-3000
Mail:
ed.latipsoh-snemelc@redeorhcs.a
Christian Lanz
Pflegedirektor
Phone:
02831
-390-2002
Fax: 02831-390-3010
Mail:
ed.latipsoh-snemelc@znal.c
Lukas Matyschik
Qualitätsmanagementleitung
Phone:
02831
-390-1401
Fax: 02831-390-3000
Mail:
ed.latipsoh-snemelc@kihcsytam.l
Susanne Born
Ärztliche Direktorin und Chefärztin der Klinik für Allgemein-, Viszeral- und Kinderchirurgie, Stellv. Ärztliche Direktorin
Phone:
02831
-390-2602
Fax: 02831-390-3600
Mail:
ed.latipsoh-snemelc@nrob.s
Advocates
Ursula Spitaler
Unabhängige Patientenfürsprecherin
Phone:
02831
-390-1350
Fax: 02831-390-3000
Mail:
ed.latipsoh-snemelc@gnutlawrev
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |