Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Tanja Goos
Beschwerdemanagerin
Friesenstraße 11
24534 Neumünster
Phone:
04321
-405-2222
Fax: 04321-405-1029
Mail:
ed.kef@soog.ajnat
Tanja Goos
Beschwerdemanagerin
Friesenstraße 11
24534 Neumünster
Phone:
04321
-405-2222
Fax: 04321-405-1029
Mail:
ed.kef@soog.ajnat
Advocates
Günter Humpe-Waßmuth
Patientenombudsmann
Friesenstraße 11
24534 Neumünster
Phone:
04321
-405-2223
Mail:
ed.kef@aw-epmuh
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |