Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Monika Hilbert-Jansen

Leitung Qualitätsmanagement

Campus 7
38518 Gifhorn

Phone: 05353 -90-1451
Mail: ed.zpa-owa@nesnaJ-trebliH.akinoM

Advocates

Erhard Milch

Patientenfürsprecher

Campus 7
38518 Gifhorn

Phone: 0151 -58721229-
Mail: ed.zpa-owa@rehcerpsreufnetneitap

Thomas Posten

Krankenhausseelsorge

Campus 7
38518 Gifhorn

Phone: 05353 -90-1620
Mail: ed.zpa-owa@netsoP.samohT

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes