Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anne Katrin Körber
Qualitätsbeauftragte
Pferdebachstraße 51
58455 Witten
Phone:
02330
-62-2477
Mail:
ed.hkg@mq
Advocates
Wilfried Hoppe
Patientenfürsprecher Psychiatrie
Pferdebachstraße 51
58455 Witten
Phone:
02330
-62-4433
Mail:
ed.hkg@rehcerpsreufnetneitap
Dietmar Domnik
Patientenfürsprecher
Pferdebachstraße 51
58455 Witten
Phone:
02330
-62-4433
Mail:
ed.hkg@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Website for the referrer survey |