Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Hartmut Gumprecht

Geschäftsführer

Alzeyer Str. 23
55457 Gensingen

Phone: 06727 -9339-11
Mail: ed.nebiehcsdnab@nnamie

Eimann Kerstin

Prokuristin, Klinikleitung

Alzeyer Str. 23
55457 Gensingen

Phone: 06727 -9339-11
Mail: ed.nebiehcsdnab@nnamie

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No