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AMEOS Klinika Lübeck

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sebastian Körner

Krankenhausdirektor

Phone: 04561 -611-4236
Fax: 04561-611-4153
Mail: ed.soema@renreok.naitsabes

Anonymous input options exist: Yes

Beschwerdebriefkasten
Patient surveys were conducted: Yes
Referral surveys were conducted: No