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Vitos Klinikum Hochtaunus Standort Bad Homburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthias Kloskalla

QM-Koordinator

Phone: 06123 -602-262
Fax: 06123-602-655
Mail: ed.uagniehr-sotiv@allaksolk.saihttam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No