Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Verfahrensanweisung Lob- und Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Dorothe Von Waldow
Assistentin der Verwaltungsdirektion
Phone:
0681
-889-2305
Fax: 0681-889-2105
Mail:
ed.nekinilk-ghs.bs@wodlaw.d
Julia Zapf
Qualitätsmanagementbeauftragte
Phone:
0681
-889-2252
Fax: 0681-889-2105
Mail:
ed.nekinilk-ghs.bs@fpaz.j
Heike Spiegel
Qualtiätsmanagementbeauftragte
Phone:
0681
-889-2252
Fax: 0681-889-2105
Mail:
ed.nekinilk-ghs.bs@legeips.h
Advocates
Thomas Grün
Patientenfürsprecher
Phone:
0681
-889-2206
Fax: 0681-889-2123
Mail:
ed.nekinilk-ghs.bs@neurg.t
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |