German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Nadine Hanneke

Lob- und Beschwerdemanagement

Lützowstraße 24-26
10785 Berlin

Phone: 030 -2506-1
Fax: 030-2506-119
Mail: ed.dsj@htebasile

Alexandra Bohm

Patientenfürsprecherin

Lützowstraße 24-26
10785 Berlin

Phone: 030 -2506-1
Fax: 030-2506-119
Mail: ed.nilreb@dsj-ftaP

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

Evangelische Elisabeth Klinik