Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anne Büscher
Qualitätsmanagerin
Phone:
030
-13019-2452
Fax: 030-13019-2934
Mail:
ed.setnaviv@rehcseub.enna
Christine Wolter-Paulick
Qualitätsmanagerin
Phone:
030
-13019-2452
Fax: 030-13019-2934
Mail:
ed.setnaviv@kbw.kva.mq
Explanations
Sprechzeiten Psychiatrie: 1.+3. Do im Monat von 15.00-16.30 Uhr danach von 16.30 im Haus 34D, EG li., R:00.05 Sprechzeiten Akutmedizin:dienstags 10.00 - 11.00 Uhr und nach Vereinbarung auf den Stationen
Advocates
Sylvia Klinger-Härtel
Patientenfürsprecherin (Somatik)
Phone:
030
-13019-2868
Mail:
ed.nilreb@1-kbw.viv-ftap
Ingrid Liebig
Patienfürsprecherin (Psychiatrie)
Phone:
030
-13019-2141
Mail:
ed.nilreb@2-kbw.viv-ftap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |