Vitos Klinik für Psychiatrie und Psychotherapie Kassel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitätsmanagementkoordinatorin

Viola Abermet

Phone: 05624-60-10320
Mail: ed.nessehruk-sotiv@temreba.aloiv

Qualitätsmanagementkoordinatorin

Bettina Ungewickel

Phone: 05624-60-10331
Mail: ed.nessehruk-sotiv@lekciwegnu.anitteb

Advocates

Patientenfürsprecher

Herbert Griesel

Phone: 0175-3447971-
Mail: ed.nessehruk-sotiv@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No