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St. Elisabeth Lahnstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Erik Hau

Direktor Unternehmenskultur

Phone: 02625 -31107-
Mail: ed.eppurgtbb@uah.re

Advocates

Wolfgang Gondorf

Patientenfürsprecher

Phone: 0261 -01710-
Mail: ed.eppurgtbb@frodnog.w

Anonymous input options exist: Yes

Formular "Ihre Meinung ist uns wichtig!"
Patient surveys were conducted: No
Referral surveys were conducted: No