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Sana Kliniken Niederlausitz - Lauchhammer

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marion Fränkel

Mitarbeiterin Qualitätsmanagement

Phone: 03573 -75-1111
Fax: 03573-75-1405
Mail: ed.anaS@leknearF.noiraM

Advocates

Marianne Siwik

Unabhängige Patientenfürsprecherin

Phone: 03573 -75-1408
Fax: 03573-75-1409
Mail: ed.anaS@ofnI.NKS

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No