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MEDIAN Klinik Bad Tennstedt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Kalbe

Hausdame

Phone: 036041 -35-666
Mail: ed.nekinilk-naidem@eblak.elocin

Advocates

Nicole Kalbe

Hausdame

Phone: 036041 -35-666
Mail: ed.nekinilk-naidem@eblak.elocin

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No