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St. Martinus-Krankenhaus Düsseldorf

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Explanations

Beschwerdemanagement@martinus-duesseldorf.de


Contact persons

Stephan Schmitz

Qualitätsmanagementbeauftragter

Phone: 0211 -917-1324
Fax: 0211-917-1240
Mail: ed.frodlesseud-sunitram@tnemeganamedrewhcseb

Advocates

Kontakt Informationszenrale

Ehrenamtlich beauftragt

Phone: 0211 -917-0
Fax: 0211-917-1240
Mail: ed.frodlesseud-sunitram@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No