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Cellitinnen-Krankenhaus St. Franziskus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lara Buntkirchen

Qualitätsmanagement

Schönsteinstr. 63
50825 Köln Ehrenfeld

Phone: 0221 -5591-4235
Fax: 0221-5591-1022
Mail: ed.nennitillec@suksiznarf-hk.ofni

Advocates

Ulrich Boll

Patientenfürsprecher

Schönsteinstr. 63
50825 Köln Ehrenfeld

Phone: 0221 -5591-1001
Fax: 0221-5591-1022
Mail: ed.nennitillec@suksiznarf-hk.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes