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MEDIAN Klinik Gunzenbachhof Baden-Baden

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Philipp Daum

Kaufmännischer Leiter

Phone: 07221 -936-0
Fax: 07221-936-299
Mail: ed.nekinilk-naidem@muad.ppilihP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No