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Schön Klinik Roseneck SE & Co. KG, Standort Prien

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Halir

Qualitätsmanagement

Phone: 08051 -68-100690
Mail: ed.kinilK-neohcS@kcenesoRgnunieMerhI

Dina Aberni

Schön Komfort Patientenbetreuung

Phone: 08051 -68-100690
Mail: ed.kinilK-neohcS@kcenesoRgnunieMerhI

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Wir fragen alle Patient:innen bei der Entlassung, ob sie mit der medizinischen, therapeutischen Behandlung und den Serviceleistungen zufrieden waren (Fragebogen zur Patientenzufriedenheit, Fragebogen zum Therapieangebot).
Referral surveys were conducted: No