Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hanna Priesmeier
Qualitätsmanagement
Eschfeldstraße 8
49356 Diepholz
Phone:
05441
-972-133
Fax: 05441-972-102
Mail:
ed.dkl-nekinilk@reiemseirp.h
Carina Luther
Qualitätsmanagement
Eschfeldstraße 8
49356 Diepholz
Phone:
05441
-972-130
Mail:
ed.dkl-nekinilk@rehtul.c
Explanations
Persönliche Gespräche nach Vereinbarung
Advocates
Sigrid und Horst Glockzin
Patientenfürsprecher
Eschfeldstraße 8
49356 Diepholz
Phone:
05441
-2467-
Mail:
ed.xmg@nizkcolg.h
|
Anonymous input options exist: Yes QR-Code im Eingangsbereich möglich |
|
Patient surveys were conducted: Yes Ihre Meinung ist uns wichtig! QR-Code im Eingangsbereich |
| Referral surveys were conducted: No |