Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Das Konzept ist in Form einer Verfahrensanweisung hinterlegt. |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
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Beschwerden werden direkt bearbeitet. |
Explanations
Qualitätsmanagementbeauftragte Pflegedirektion
Contact persons
Annika Birkheuer
Qualitätsmanagementbeauftragte
Phone:
06332
-829387-
Mail:
ed.mukinilkinidran@reuehkriB.A
Explanations
Schwester Elisa Döschl/Krankenhausoberin
Advocates
|
Anonymous input options exist: Yes Über ein Tabletsystem |
|
Patient surveys were conducted: Yes Website for the patient survey kontinuierlich |
|
Referral surveys were conducted: Yes Im Rahmen des Endoprothetikzentrums |