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Helios Klinik Wittingen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Advocates

Christa Meyer

Patientenfürsprecher

Phone: 05831 -22-404
Fax: 05831-22-99
Mail: ed.tiehdnuseg-soileh@negnittiW.SFP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes