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GRN-Klinik Sinsheim

Complaint management

Structured complaint management was introduced: Yes

- Patientenbefragungen - Beschwerdeformular - "Kummerkasten"
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thorsten Großstück

Klinikleiter

Phone: 07261 -66-1261
Mail: ed.nrg@miehsnis-gnutielkinilk

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Gesamthausbefragung, sowie spezielle Patientenbefragungen in den zertifizierten Bereichen.
Referral surveys were conducted: Yes