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Helios Mariahilf Klinik Hamburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Advocates

Martina Lange

Qualitätsmanagement

Phone: 040 -79006-247
Fax: 040-79006-231
Mail: ed.tiehdnuseg-soileh@flihairam.gnurheufstfeahcseg

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes