HELIOS Klinik Titisee-Neustadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Klinikgeschäftsführer

Ottmar Schmidt

Phone: 07651-29-491
Fax: 07651-29-499
Mail: ed.tiehdnuseg-soileh@tdimhcs.ramtto

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes