HELIOS Klinik Titisee-Neustadt

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Thorsten Sleifir

Klinikgeschäftsführer

Sabine Tillich

Sekretariat KGF/ Verwaltung

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes