Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Florian Fiedor
Patientenmanagement/Beschwerdemanagement
Phone:
089
-8892-2784
Fax: 089-8892-2682
Mail:
ed.tiehdnuseg-soileh@rodeif.nairolf
Katharina Stark
Beschwerdemanagement
Phone:
08131
-76-224
Fax: 08131-76-530
Mail:
ed.tiehdnuseg-soileh@krats.anirahtak
Advocates
N. N.
Patientenfürsprecher
Phone:
089
-8892-2513
Fax: 089-8892-2599
Mail:
ed.tiehdnuseg-soileh@shcuf.anirahtak
|
Anonymous input options exist: Yes Eine Beschwerde kann direkt bei der Beschwerdemanagerin, per Telefon, per E-Mail, per Post oder mit Hilfe des auf allen Stationen aushängendem Beschwerdeformulars angezeigt werden. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |