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Klinik Königshof Tagesklinik Hüls am Cäcilien-Hospital Helios Hüls

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Novotny

Geschäftsführer

Phone: 02151 -823-39996
Fax: 02151-823-39991
Mail: ed.ssuen-ka@yntovon.m

Advocates

Helmut Devos

Patientenfürsprecher

Phone: 02151 -646800-
Mail: ed.enilno-t@sovedh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes