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Sportklinik Hellersen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sarah Burghaus

Leitung Marketing/Unternehmenskommunikation


58505 Lüdenscheid

Phone: 02351 -945-2063
Mail: ed.nesrelleh@tnemeganamedrewhcseb

Advocates

Stefan Krakor

Patientenfürsprecher


58505 Lüdenscheid

Phone: 02351 -945-2254
Fax: 02351-945-2496
Mail: ed.nesrelleh@rokark.nafets

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes