Elisabeth-Krankenhaus Kassel GmbH

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Complaint management

Structured complaint management was introduced: Yes

Patientenfragebögen, CIRS
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitäts und Risikomanager

Markus Lingott

Weinbergstraße 7
34117 Kassel

Phone: 0561-7201-474
Mail: ed.sk-hke@ttognilm

Qualitäts und Risikomanager

Sonja Pfeil

Weinbergstraße 7
34117 Kassel

Phone: 0561-7201-673
Fax: 0561-7201-611
Mail: ed.lessak-suahneknark-htebasile@liefPS

Anonymous input options exist: Yes

abgedeckt über das System des Beschwerdemanagements bzw. CIRS
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes