Klinikum Kassel GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Beschwerdemanagementbeauftragte

Rebecca Florez

Mönchebergstraße 41-43
34125 Kassel

Phone: 0561-980-2209
Fax: 0561-980-6970
Mail: ten.hng@skk-slupmi

Patientenführsprecherin

Neubauer Gudrun

Mönchebergstraße 41-43
34125 Kassel

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes