Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Rahel Davidsmeyer
Qualitätsmanagement
Moorhauser Landstraße 3c
28865 Lilienthal
Phone:
04298
-271-0
Mail:
ed.demetra@reyemsdivad.lehar
Advocates
Hiltraut Grote
Patientenfürsprecherin
Moorhauser Landstraße 3c
28865 Lilienthal
Phone:
4298
-31144-
Mail:
ed.lahtneilil-kinilk@ofni
|
Anonymous input options exist: Yes Über Bedsideterminal |
|
Patient surveys were conducted: Yes Jeder Patient erhält einen Patientenfragebogen am Tag der Aufnahme |
|
Referral surveys were conducted: Yes regelmäßige Befragungen |