Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Monika Hilbert-Jansen
Leitung Qualitätsmanagement
Wilhelmitorwall 8
38118 Braunschweig
Phone:
05353
-90-1451
Mail:
ed.zpa-owa@nesnaJ-trebliH.akinoM
Advocates
Erhard Milch
Patientenfürsprecher
Wilhelmitorwall 8
38118 Braunschweig
Phone:
0151
-58721229-
Mail:
ed.zpa-owa@rehcerpsreufnetneitap
Thomas Posten
Krankenhausseelsorge
Wilhelmitorwall 8
38118 Braunschweig
Phone:
05353
-90-1620
Mail:
ed.zpa-owa@netsoP.samohT
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |