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Salus gGmbH, Tagesklinik Köthen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Stand: 30.09.2025
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

zeitnahe Rückmeldung

Contact persons

Andrea Schütt

Leitung Qualitätsmanagement

Phone: 0391 -60753-391
Mail: ed.asl-sulas@tteuhcs.a

Advocates

Johannes Lewek

Pfarrer

Phone: 03471 -35-3613
Mail: ed.asl-sulas@grubnreb.hkf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Monatliche Auswertung
Referral surveys were conducted: No