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Johannes Wesling Klinikum Minden

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Mirko Hersemann

Qualitäts- und Risiokomanagement

Phone: 0571 -790-2063
Mail: ed.nekinilksierknelheum@nnamesreh.okrim

Advocates

Jürgen Generotzki

Patientenfürsprecher

Phone: 0571 -79052840-
Mail: ed.nekinilkierknelheum@ykztoreneg.negreuj

Adelheid Traue

Patientenfürsprecherin

Phone: 0571 -79052841-
Mail: ed.nekinilksierknelheum@euart.diehleda

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes