Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anja Brodtmann
Qualitätsmanagementbeauftragte Orthopädie
Langener Str. 66
27607 Geestland
Phone:
0049
-04714805-3155
Fax: 0049-04714805-3304
Mail:
ed.soema.dnaltseeg@wrev.orba
Sven Helliger
Qualitätsmanagementbeauftragter psychosoziale Medizin
Langener Str. 66
27607 Geestland
Phone:
0049
-04743893-2423
Fax: 0049-04743893-2303
Mail:
ed.soema.dnaltseeg@lfp.lehs
Christine Koop
Qualitätsmanagementbeauftragte Urologie
Langener Str. 66
27607 Geestland
Phone:
0049
-0471182-1856
Fax: 0049-0471182-1402
Mail:
ed.soema.krapregreub@wrev.ookc
Anja Brodtmann
Qualitätsmanagementbeauftragte Orthopädie
Langener Str. 66
27607 Geestland
Phone:
0049
-04714805-3155
Fax: 0049-04714805-3304
Mail:
ed.soema.dnaltseeg@wrev.orba
Sven Helliger
Qualitätsmanagementbeauftragter psychosoziale Medizin
Langener Str. 66
27607 Geestland
Phone:
0049
-04743893-2423
Fax: 0049-04743893-2303
Mail:
ed.soema.dnaltseeg@lfp.lehs
Advocates
Günther Czemper
Patientenfürsprecher
Langener Str. 66
27607 Geestland
Phone:
0049
-0176-61739192
Mail:
ed.soema.krapregreub@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |