Heinrich-Braun-Klinikum Zwickau Standort Werdauer Straße

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Franka Freymuth

Qualitätsmanagementbeauftragte; Klinische Risikomanagerin

08008 Zwickau

Anonymous input options exist: Yes

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: Yes
Website for the referrer survey