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Klinikum Hochrhein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Loichinger MBA

Qualitätsmanager

Phone: 07751 -85-4257
Fax: 07751-85-4177
Mail: ed.rhlk@gnuniem

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes