Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
keine
Contact persons
Anja Schulze
Qualitätsmanagerin
Weinbergstraße 18-19
14469 Potsdam
Phone:
0331
-2777-408
Fax: 0331-2777-444
Mail:
ed.madstop-nizidemsretla@ezluhcs.a
Explanations
keine
Advocates
Katharina Schwarz
Patientenfürsprecherin
Weinbergstraße 18-19
14469 Potsdam
Phone:
0331
-2777-455
Fax: 0331-2777-455
Mail:
ed.madstop-nizidemsretla@zrawhcs.k
|
Anonymous input options exist: Yes Website of the contact form Anonyme Meldemöglichkeiten nur im Krankenhaus, nicht online |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: No Website for the referrer survey keine |