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HELIOS Klinik Schkeuditz GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Peggy Thiele

Beschwerdemanagerin

Phone: 0341 -865-2195
Fax: 0341-865-1857
Mail: ed.tiehdnuseg-soileh@eleiht.yggep

Melanie Rosche

Geschäftsführung

Phone: 034204 -80-8200
Fax: 034204-80-8202
Mail: ed.tiehdnuseg-soileh@ehcsor.einalem

Matthias Hirsekorn

Klinikgeschäftsführung

Phone: 034204 -80-8200
Fax: 034204-80-8202
Mail: ed.tiehdnuseg-soileh@nrokesrih.saihttam

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No