Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Claudia Holland-Jopp
Klinikgeschäftsführerin
Phone:
03693
-90-0
Fax: 03693-90-1234
Mail:
ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM
Kevin Nothnagel
Leitung Qualitätsmanagement- und Datenschutz
Phone:
03693
-90-0
Fax: 03693-90-1234
Mail:
ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM
Annekatrin Bundke
Mitarbeiterin Qualitäts- und Beschwerdemanagement
Phone:
03693
-90-21583
Fax: 03693-90-1234
Mail:
ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM
Simone Triebel
Mitarbeiterin Qualitäts- und Beschwerdemanagement
Phone:
03693
-90-21355
Fax: 03693-90-1234
Mail:
ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |