Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Caroline Schade
Assistentin Qualtitätsmanagement
Phone:
07641
-461-3016
Fax: 07641-461-2026
Mail:
ed.negnidnemme-pfz@edahcs.c
Michael Ewen
Leitung Qualitätsmanagement
Phone:
07641
-461-3015
Fax: 07641-461-2026
Mail:
ed.negnidnemme-pfz@newe.m
Advocates
Mehdi Rashid
Patientenfürsprecher
Phone:
07641
-461-2030
Mail:
ed.negnidnemme-pfz@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes 4 x jährlich |
| Referral surveys were conducted: No |