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Psychosomatische Akut-Klinik Kassel-Bad Wilhelmshöhe Werner Wicker GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sonja Range

Pflegedienstleitung/Qualitätsbeauftragte/Patientensicherheitsbeauftragte

Wigandstrasse 3-5
34131 Kassel

Phone: 0561 -92996-151
Fax: 0561-92996-299
Mail: ed.kinilk-tuka-ehcsitamosohcysp@egnar

Advocates

Margit Wandel

Patientenfürsprecherin

Wigandstrasse 3-5
34131 Kassel

Phone: 0561 -929960-
Mail: ed.bew@lednaw-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

zur Zeit noch in Papierform
Referral surveys were conducted: No