Psychosomatische Akut-Klinik Kassel-Bad Wilhelmshöhe

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Technischer Leiter / QB

Dirk Schürbrock

Wigandstrasse 3-5
34131 Kassel

Phone: 0561-92996123-
Mail: ed.kinilk-tuka-ehcsitamosohcysp@kcorbreuhcs

Pflegedienstleitung/QMB

Sonja Range

Wigandstrasse 3-5
34131 Kassel

Phone: 0561-92996151-
Mail: ed.kinilk-tuka-ehcsitamosohcysp@egnar

Advocates

Patientenfürsprecherin

Margit Wandel

Wigandstrasse 3-5
34131 Kassel

Phone: 0561-929960-
Mail: ed.bew@lednaw-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No