Klinik für Geriatrie Ratzeburg GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Qualitätsmanagementbeauftragte

Karina Brenke

Röpersberg 47
23909 Ratzeburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Es wird eine kontinuierliche schriftliche Patientenbefragung zur Erhebung der Patientenzufriedenheit durchgeführt.

Referral surveys were conducted: No