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Vivantes Auguste-Viktoria Klinikum Tagesklinik Dominicusstraße

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christine Wolter-Paulick

Qualitätsmanagerin

Phone: 030 -13020-2291
Fax: 030-1302920-2291
Mail: ed.setnaviv@kciluap-retlow.enitsirhc

Advocates

Saskia Möschl

Patientenfürsprecherin

Phone: 030 -13020-2774
Mail: ed.nilreb@2-kva.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes