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Helios Klinikum Bonn/Rhein-Sieg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heike Campanile

Sekretariat Geschäftsführung

Phone: 0228 -6481-11211
Fax: 0228-6481-11440
Mail: ed.tiehdnuseg-soileh@elinapmac.ekieh

Advocates

Bert Milfeit

Patientenfürsprecher

Phone: 0175 -5681214-
Mail: ed.tiehdnuseg-soileh@tiefliM.treB

Anonymous input options exist: Yes

Beschwerden können in unseren Lob- und Beschwerdemanagementbriefkasten in der Eingangshalle eingeworfen werden
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes