To the hospital’s home page

Asklepios Klinik Nord - TK Alstertor

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Knut Schümann

Patientenservice Lob & Kritik

Lohmühlenstraße 5
20099 Hamburg

Phone: 040 -181887-2346
Mail: moc.soipelksa@nnameuhcs.k

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No