Complaint management

Structured complaint management was introduced: Yes

Ideefix

Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

14 Tage

Explanations

Qualitätsmanagementbeauftragte


Contact persons

Jeannine Jeannine Charpentier

Qualitätsmanagementbeauftragte

Clemens-August-Straße 49
46282 Dorsten

Phone: 02366 -802-5653
Mail: gro.lwl@reitneprahC.eninnaeJ

Jeannine Jeannine Charpentier

Qualitätsmanagementbeauftragte

Clemens-August-Straße 49
46282 Dorsten

Phone: 02366 -802-5653
Mail: gro.lwl@reitneprahC.eninnaeJ

Jeannette Kopf-Klaverkamp

Beschwerdekommission

Clemens-August-Straße 49
46282 Dorsten

Phone: 0251 -591-3862
Mail: ed.vp-noissimmokedrewhcseb@ztisrov

Anne Sophie Scholz

Qualitätsmanagementbeauftragte

Clemens-August-Straße 49
46282 Dorsten

Phone: 02366 -802-5653
Mail: gro.lwl@zlohcs.eihpos_enna

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

jährlich im November sowie Anlassbezogen

Referral surveys were conducted: Yes