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Klinik Amsee

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christian Wolter

Qualitätsmanagement

Amsee 6
17192 Waren (Müritz)

Phone: 03991 -158-0
Mail: ed.dsj@ofni-sak

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes